Frequently Asked Questions

Frequently asked questions on topics we've been asked at least once

Last Updated: 8/5/2025

1. Where are you located?
   Our logistics warehouses are located in Shenzhen, China.
   Our registration is in Israel.
   
   
2. Do you ship worldwide?
   Not worldwide, but to the USA, Australia, Canada and many European countries and some countries in Asia and South America.
   
   
3. Are your products original?
   Yes - unless otherwise stated. The repair parts are always original, however, there are those that manufacture replacement consumables.
   
   Our product titles are structured uniformly, to facilitate and simplify the understanding of the product, its originality, and the models it is compatible with.
   
   
   

   The part marked in red
   indicates the brand name and the relevant compatible models.

   The part marked in blue
   refers to the category: type of part, original or replacement.

   The part marked in green
   describes the part/product itself.

   4. How can I know if the part is compatible with my device?
   

   We try to indicate the compatible models in three places:

   As mentioned, in the title (if there is free space), in the product image and in the product description.

   In any case of doubt, it is more than recommended to contact us and ask. Pictures of your device with the exact model number can usually help us a lot.