Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at goodsscene@gmail.com or by our Chat. Please note that returns will usually need to be sent to one of the following addresses (during the return request, we will tell you which of the two you should return the product to):

1.
307, No. 3, Phase 1, Yuanzhong Garden, 1985 Guangya Garden, Bantian Street, Longgang District
Shenzhen, 广东省 518129
China
+86 159 8952 4229

2.
Longgang District 209, Floor 2, Gate 2, Nankeng Science Park, No. 12 Reservoir Road, Nankeng Community
Shenzhen, Guangdong, 广东省 518000
China
+86 159 1403 2520

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at goodsscene@gmail.com, or by our Chat.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as batteries for example), and in some cases of receiving a defective product (a very rare scenario thanks to the high quality control of our brands) we may issue a refund without requesting the return of the product, (provided the customer provides photos and evidence) unless it is an expensive item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within few business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at goodsscene@gmail.com or by our Chat.