Refund Policy

Last updated: September 27, 2026

At Goods Scene, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return or refund under the policy below. Goods Scene is operated by Goods Scene Ecommerce.

Return Window

You may request a return within 30 days after delivery. For international orders containing multiple items delivered separately, the 30-day period is measured from delivery of the last item in the order.

To be eligible for a return, the item must be in the same condition in which you received it: unused and undamaged, and preferably in its original packaging. Proof of purchase may be required.

How to Request a Return

To request a return, please contact us at support@goodsscene.net. Where available, you may also submit an eligible return or cancellation request through your customer account.

Please do not send any item back without contacting us first.

Once your return request is reviewed and approved, we will send you instructions and the correct return address.

Order Cancellations

You may request to cancel your order, or specific items in it, while the relevant items have not yet been fulfilled.

Once an item has been fulfilled, it may no longer be possible to cancel it. If it has already been shipped, you may request a return under this policy instead.

To request a cancellation, please contact us as soon as possible at support@goodsscene.net and include your order number.

Change of Mind Returns

If you want to return an item for personal reasons, you may request a return within the return period. Personal reasons include changing your mind, ordering the wrong item, or no longer needing the product.

In these cases:

  • You are responsible for return shipping costs.
  • Original shipping costs are non-refundable, except where applicable law requires otherwise. Where a statutory right of withdrawal requires us to refund standard outbound delivery costs, we will do so in accordance with applicable law.
  • The item must be returned in its original condition.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If you receive a damaged, defective or incorrect item, contact us as soon as possible with photos and a description of the issue.

If the issue is confirmed, Goods Scene will provide an appropriate solution, which may include:

  • replacement of the item;
  • a partial refund;
  • a full refund;
  • return shipping coverage, when applicable.

Non-Returnable Items

The following items may not be eligible for return:

  • used or installed items, or items damaged through misuse, except where applicable law provides otherwise;
  • products sent back without first contacting us or following the return instructions we provide, except where applicable law provides otherwise;
  • items missing essential parts or components;
  • goods made to order or clearly personalized, where applicable law permits.

European Union Customers

If you are located in the European Union, you may have additional consumer rights under applicable EU consumer protection laws. These include the right to withdraw from certain purchases within the legally required period.

Nothing in this policy limits any rights you have under applicable consumer protection laws.

Refunds

Once we receive and inspect the returned item (if a return is required), we will notify you of the outcome of your refund request.

Approved refunds are issued to the original payment method.

Please note that banks, credit card providers and payment processors may need additional time to process and post the refund.

Contact Us

For any return, refund or cancellation questions, please contact us:

Goods Scene Ecommerce

Email: support@goodsscene.net