Goods Scene Troubleshooting
iRobot All Roomba Charging Error 17 / Error 23 – Battery authenticity warning
Charging Error 17 and Error 23 indicate that the installed battery may not be recognized as an authentic iRobot battery.
Issue meaning
What this issue means
Charging Error 17 and Error 23 indicate that the installed battery may not be recognized as an authentic iRobot battery.
Start here
First checks
Confirm that an authentic iRobot lithium-ion battery is installed. If the message persists, reboot the robot. If it remains after reboot with an authentic battery, contact iRobot support.
Inspection
Area to inspect
Battery identity, battery seating and robot battery interface.
Goods Scene guidance
What to do next
Do not diagnose the dock first for this code pair. Confirm battery authenticity and perform the documented reboot before considering battery-interface hardware.
Practical guidance is kept separate from manufacturer wording.