Goods Scene Troubleshooting

iRobot Roomba Plus 400 – AutoWash Dock Error 360 — base communication problem

The dock and robot are not communicating normally.

360iRobot Verified for Roomba Plus 400, Plus 500, Plus 600, Max 700 and Max 800 Series docksDocking & Base StationRobot Vacuums & Docks

Issue meaning

What this issue means

The dock and robot are not communicating normally.

Start here

First checks

Confirm the dock has power, seat the robot correctly on the dock, clean charging/communication contact areas, reboot the robot and power-cycle the dock.

Inspection

Area to inspect

Dock power, robot seating, contact areas and dock-to-robot communication.

Goods Scene guidance

What to do next

If communication fails consistently with clean contacts and stable power, inspect dock or robot communication electronics.

Practical guidance is kept separate from manufacturer wording.