Goods Scene Troubleshooting
Ecovacs DEEBOT X11 OmniCyclone – Robot cannot cross thresholds or steps
The robot cannot cross a threshold that should be within its supported climbing range.
Issue meaning
What this issue means
The robot cannot cross a threshold that should be within its supported climbing range.
Start here
First checks
Add a Threshold Ramp in the app, power off and clean the drive wheels and climbing claws, and verify the claws can move freely.
Inspection
Area to inspect
Threshold map setting, drive wheels and climbing mechanism.
Goods Scene guidance
What to do next
If the ramp is configured and climbing parts are clean but crossing remains poor, inspect traction and the climbing mechanism.
Practical guidance is kept separate from manufacturer wording.