Goods Scene Troubleshooting
Ecovacs WINBOT W2 gets stuck on a low obstacle or frame
WINBOT W2 can become stuck on very low obstacles or frames below about 4 mm because its bumper and spherical sensors may not detect them as reliably as taller obstacles.
Issue meaning
What this issue means
WINBOT W2 can become stuck on very low obstacles or frames below about 4 mm because its bumper and spherical sensors may not detect them as reliably as taller obstacles.
Start here
First checks
Use the app to move W2 to a reachable position, hold the handle and stop the fan before removal. Check that the front and rear bumpers rebound normally, clean dirt from the bumper and driving threads, and remove low obstacles from the glass if possible before retrying.
Inspection
Area to inspect
Low window obstacles/frames, front and rear bumper and driving threads.
Goods Scene guidance
What to do next
Treat sub-4-mm obstacles as an environmental limitation first; clean the bumper and tracks before diagnosing obstacle sensors or drive hardware.
Practical guidance is kept separate from manufacturer wording.