Goods Scene Troubleshooting
Ecovacs WINBOT is trapped or cannot move
WINBOT has stopped because it cannot continue moving safely, often because the drive tracks are obstructed.
Issue meaning
What this issue means
WINBOT has stopped because it cannot continue moving safely, often because the drive tracks are obstructed.
Start here
First checks
Use the ECOVACS HOME App to move WINBOT to a safely reachable position. Hold the handle firmly, press and hold the power button for about 2 seconds until the fan stops, remove the robot, then inspect the drive-wheel tracks for foreign objects and clear any debris before restarting.
Inspection
Area to inspect
Drive tracks, track surfaces and surrounding obstructions.
Goods Scene guidance
What to do next
Retrieve the robot safely and clear mechanical obstruction before diagnosing a drive motor, track assembly or control fault.
Practical guidance is kept separate from manufacturer wording.