Goods Scene Troubleshooting
Ecovacs WINBOT driving thread or track is stuck
The driving thread or track cannot move freely because a foreign object or debris is blocking it.
Issue meaning
What this issue means
The driving thread or track cannot move freely because a foreign object or debris is blocking it.
Start here
First checks
Use the app to guide WINBOT to a safe position and remove it from the glass. Inspect the driving thread/track for foreign objects, remove any debris and restart the robot.
Inspection
Area to inspect
Driving threads/tracks and track path.
Goods Scene guidance
What to do next
Clear external obstruction before diagnosing a track drive motor or transmission fault.
Practical guidance is kept separate from manufacturer wording.