Goods Scene Troubleshooting
Ecovacs DEEBOT T20 OMNI – Robot is disconnected from the station or station controls do not work
The ECOVACS HOME app reports that the robot and station are disconnected, or station controls do not control the robot.
Issue meaning
What this issue means
The ECOVACS HOME app reports that the robot and station are disconnected, or station controls do not control the robot.
Start here
First checks
Power-cycle the station and robot. Make sure the station is powered, then place the robot correctly on the station with charging contacts aligned. Allow several seconds for the robot and station to pair again. On T20 OMNI, ECOVACS notes that a recently restarted or upgraded robot may need a few minutes before responding.
Inspection
Area to inspect
Station power, robot power, charging alignment and robot-station pairing state.
Goods Scene guidance
What to do next
Re-establish power and physical docking before diagnosing the station control board or robot communication electronics.
Practical guidance is kept separate from manufacturer wording.