Goods Scene Troubleshooting
Ecovacs DEEBOT T20 OMNI – Driving wheels are stuck
One or both driving wheels cannot move freely because of debris, tangles or another mechanical restriction.
Issue meaning
What this issue means
One or both driving wheels cannot move freely because of debris, tangles or another mechanical restriction.
Start here
First checks
Make sure any anti-collision shipping strips have been removed. Power off the robot, turn it over carefully, then press and rotate each driving wheel while removing hair and other entangled debris.
Inspection
Area to inspect
Left and right driving wheels, wheel wells and any remaining shipping protection.
Goods Scene guidance
What to do next
Clear external tangles and verify both wheels spring and rotate normally before diagnosing a wheel motor, gearbox or wheel-module fault.
Practical guidance is kept separate from manufacturer wording.