Goods Scene Troubleshooting
Dreame X40 Ultra – Robot does not enter under cabinets for cleaning
The robot avoids low cabinet or ledge areas because collision-avoidance or gap-cleaning settings prevent the expected cleaning path.
Issue meaning
What this issue means
The robot avoids low cabinet or ledge areas because collision-avoidance or gap-cleaning settings prevent the expected cleaning path.
Start here
First checks
Check whether Collision-Avoidance Mode is enabled and review its effect under cabinets. Also enable Mop Extension for Gap Cleaning under the AI-driven MopExtend settings, then retry a Vac & Mop task in the affected area.
Inspection
Area to inspect
App collision-avoidance settings, Mop Extension for Gap Cleaning and cabinet clearance.
Goods Scene guidance
What to do next
Verify the relevant app behavior and physical clearance before diagnosing navigation sensors or the retractable/edge-cleaning mechanism.
Practical guidance is kept separate from manufacturer wording.