Goods Scene Troubleshooting
Dreame robotic mowers – Universal wheel is noisy, damaged or detached
A universal wheel may make abnormal noise because of trapped foreign material, may be physically damaged, or may simply have detached from its snap-on mounting.
Issue meaning
What this issue means
A universal wheel may make abnormal noise because of trapped foreign material, may be physically damaged, or may simply have detached from its snap-on mounting.
Start here
First checks
Rotate the universal wheel and check for foreign objects or weeds that could be causing the noise, then clean them away. Inspect the wheel for physical damage. If the wheel is not damaged and has only detached, Dreame states that its snap-on structure can be reinstalled.
Inspection
Area to inspect
Universal wheel rotation, trapped debris or weeds, wheel body and snap-on mounting.
Goods Scene guidance
What to do next
Clean and verify free rotation before replacing the wheel. If the wheel is physically damaged, Dreame asks users to contact after-sales support and provide photos of the damage.
Practical guidance is kept separate from manufacturer wording.