Goods Scene Troubleshooting
Dreame L20 Ultra – Mop pad does not swing out along the edge
The MopExtend edge-mopping pad does not extend outward when the user expects it to clean along an edge.
Issue meaning
What this issue means
The MopExtend edge-mopping pad does not extend outward when the user expects it to clean along an edge.
Start here
First checks
Make sure the robot is connected to the network and open the app settings for AI-driven MopExtend. Enable the feature and confirm the selected mode. Use High Frequency if you expect the mop to extend during every eligible cleaning pass.
Inspection
Area to inspect
AI-driven MopExtend settings and selected behavior mode in the Dreame app.
Goods Scene guidance
What to do next
Verify feature configuration and expected operating behavior before treating the symptom as a failed extension mechanism or motor.
Practical guidance is kept separate from manufacturer wording.