Goods Scene Troubleshooting
Dreame H12 – Brush roller is stuck
The H12 detects that the brush roller cannot rotate normally.
Issue meaning
What this issue means
The H12 detects that the brush roller cannot rotate normally.
Start here
First checks
Switch the appliance off, remove the brush roller and clear hair, fibers and other debris using the supplied cleaning brush. Reinstall the roller correctly and retry.
Inspection
Area to inspect
Brush roller, roller ends and surrounding brush chamber.
Goods Scene guidance
What to do next
Clear mechanical obstruction before diagnosing a roller motor or drive fault.
Practical guidance is kept separate from manufacturer wording.