Goods Scene Troubleshooting
Dreame H11 – Roller brush is stuck
The appliance detects that the roller brush cannot rotate normally.
Issue meaning
What this issue means
The appliance detects that the roller brush cannot rotate normally.
Start here
First checks
Use the included cleaning brush to remove tangles, hair and debris from the roller.
Inspection
Area to inspect
Roller brush and roller ends.
Goods Scene guidance
What to do next
Clear mechanical obstruction before diagnosing a roller-drive fault.
Practical guidance is kept separate from manufacturer wording.