Goods Scene Troubleshooting
Dreame H11 – Power adapter incompatible — E4 / E5
Dreame identifies E4 and E5 on H11/H11 Max as an incompatible-power-adapter condition.
Issue meaning
What this issue means
Dreame identifies E4 and E5 on H11/H11 Max as an incompatible-power-adapter condition.
Start here
First checks
Use the original compatible power adapter. If the code remains with the correct adapter, contact service.
Inspection
Area to inspect
Power adapter and charging input.
Goods Scene guidance
What to do next
Verify adapter compatibility before replacing the battery or charging electronics.
Practical guidance is kept separate from manufacturer wording.